RETURNS & EXCHANGE POLICY

Fumer Labs – Return, Refund & Exchange Policy

At Fumer Labs, we are committed to delivering high-quality fragrances along with a customer experience that reflects our brand standards. Our return and exchange policy is designed to be fair, transparent, and supportive of your needs.

1. Eligibility & Time Frame

Customers can request a return or exchange within 7 days of receiving their order.

To qualify:

  • The product must be unused and in original condition
  • All seals, packaging, and protective elements must remain intact and undamaged

To initiate a request, contact us via WhatsApp (0328-8835551) or email (fumerlabs@gmail.com) with your order number and a short explanation of your concern.

2. Product-Specific Return & Exchange Guidelines

🔹 100ml Full-Size Perfumes

  • Eligible for return or exchange, subject to inspection
  • If unused and undamaged, we offer a full refund or replacement
  • In case of signs of use or damage, a partial deduction may apply

🔹 10ml Testers & Discovery Packs

  • These are final sale items and not eligible for return or exchange
  • Intended for trial purposes before investing in a full-size bottle

🔹 Explorer Kit (5 x 2ml testers)

Our Explorer Kit is designed to offer a convenient and affordable fragrance trial experience — and we back it with a customer-first policy.

  • You may return the Explorer Kit within 2 days of receiving the parcel, as long as less than 50% of the contents are used
  • Alternatively, customers can adjust the full value (800) toward their next order, making the trial experience effectively free
  • To request a return or adjustment, contact us on WhatsApp or email with your order number
  • In case of adjustment, your new parcel will be booked as a replacement shipment with the 800 amount deducted from the new COD total
  • This product is limited to one purchase per customer

3. Damaged or Incorrect Items

If your parcel arrives damaged, leaked, or incorrect:

  • Please contact us immediately with photos or videos
  • Once verified, we will arrange a free replacement or resolve the issue at no extra cost to you

4. Return Shipping & Processing

  • For standard returns, shipping cost is borne by the customer, unless the product is defective or incorrect
  • All refunds or exchanges are processed within 5 working days after we receive and inspect the returned item
  • Refunds are issued to the original payment method or any mutually agreed alternative

5. Additional Notes

  • We do not offer “open parcel before payment” due to courier policy restrictions. This helps us maintain product integrity and prevent tampering.
  • Sale items and promotional bundles are non-returnable
  • Our team reserves the right to make the final decision on return/refund eligibility after inspection

Contact Us

For quick support or queries:
📞 WhatsApp: 0328-8835551
📧 Email: fumerlabs@gmail.com
🕒 Support Hours: 11 AM – 8 PM (Mon–Sat)

We appreciate your trust in Fumer Labs and are always here to ensure you have a smooth and satisfying experience with us.

— Team Fumer