Fumer Labs – Return, Refund & Exchange Policy

At Fumer Labs, we are committed to delivering high-quality fragrances along with a customer experience that reflects our brand standards. Our return and exchange policy is designed to be fair, transparent, and supportive of your needs.

1. Eligibility & Time Frame

Customers can request a return or exchange within 7 days of receiving their order.

To qualify:

• The product must be unused and in original condition
• All seals, packaging, and protective elements must remain intact and undamaged

To initiate a request, contact us via WhatsApp (0328-8835551) or email (fumerlabs@gmail.com) with your order number and a short explanation of your concern.

2. Product-Specific Return & Exchange Guidelines

🔹 100ml Full-Size Perfumes

• Eligible for return or exchange, subject to inspection
• If unused and undamaged, we offer a full refund or replacement
• In case of signs of use or damage, a partial deduction may apply

🔹 10ml Testers & Discovery Packs

• These are final sale items and not eligible for return or exchange
• Intended for trial purposes before investing in a full-size bottle

🔹 Explorer Kit (5 x 2ml testers)

Our Explorer Kit is designed to offer a convenient and affordable fragrance trial experience — and we back it with a customer-first policy.

• You may return the Explorer Kit within 2 days of receiving the parcel, as long as less than 50% of the contents are used
• Alternatively, customers can adjust the full value (800) toward their next order, making the trial experience effectively free
• To request a return or adjustment, contact us on WhatsApp or email with your order number
• In case of adjustment, your new parcel will be booked as a replacement shipment with the 800 amount deducted from the new COD total
• This product is limited to one purchase per customer

3. Damaged or Incorrect Items

If your parcel arrives damaged, leaked, or incorrect:

• Please contact us immediately with photos or videos
• Once verified, we will arrange a free replacement or resolve the issue at no extra cost to you

4. Return Shipping & Processing

• For standard returns, shipping cost is borne by the customer, unless the product is defective or incorrect
• All refunds or exchanges are processed within 5 working days after we receive and inspect the returned item
• Refunds are issued to the original payment method or any mutually agreed alternative

5. Additional Notes

• We do not offer “open parcel before payment” due to courier policy restrictions. This helps us maintain product integrity and prevent tampering.
• Sale items and promotional bundles are non-returnable
• Our team reserves the right to make the final decision on return/refund eligibility after inspection

Contact Us

For quick support or queries:
📞 WhatsApp: 0328-8835551
📧 Email: fumerlabs@gmail.com
🕒 Support Hours: 11 AM – 8 PM (Mon–Sat)

We appreciate your trust in Fumer Labs and are always here to ensure you have a smooth and satisfying experience with us.

— Team Fumer